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Terms & Conditions
TERMS & CONDITIONS RV2U Inc. Effective August 17, 2026 ============================================================ === 1. Acceptance of Terms These Terms & Conditions ("Terms") constitute a legally binding agreement between you and RV2U Inc. By accessing or using our mobile applications, website, or services ("Services"), you agree to be bound by these Terms. If you do not agree, do not use the Services. === 2. Scope of Services RV2U Inc. provides a technology platform that connects customers with independent contractors who perform RV fresh water refills and black/grey tank dumping. RV2U itself does not perform the services; it coordinates them. === 3. Eligibility You must be at least 18 years old and capable of entering into a binding contract to use the Services. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. === 4. Memberships and Recurring Billing Automatic renewal. RV2U memberships are billed monthly and renew automatically at the then-current rate until you cancel. You will be charged at the start of each billing period using the payment method on file. How to cancel. Cancel any time in the app under Account → My Subscriptions → Cancel, or email support@rv2uapp.com. There is no cancellation fee for a membership. What happens when you cancel. Your membership stays active until the end of the billing period you have already paid for. You keep full access until that date. We do not prorate or refund partial months. -- 4.1 Pricing Membership pricing varies by service area and is shown before you complete a purchase. We may change pricing on renewal; we will give you at least 30 days' notice by email before any price change takes effect, and you may cancel before it applies. -- 4.2 What a membership includes A membership covers the services listed for your service area, up to any monthly limits shown on the services screen at the time of ordering. Usage limits reset on the first day of each calendar month. Services beyond an included limit, or outside your covered area, may be charged separately. -- 4.3 Failed payments If a payment fails, we will notify you and attempt to charge again. If payment cannot be collected, your membership may be suspended and service requests declined until the balance is settled. You remain responsible for amounts properly owed. -- 4.4 Free trials and promotions Where a free trial or promotional rate is offered, the terms will be disclosed at signup. Unless you cancel before the trial ends, the membership converts to a paid subscription at the standard rate automatically. === 5. One-Off Services, Cancellations and Refunds • Before a contractor is assigned: you may cancel a service request at no charge. • After a contractor is assigned: a $15 cancellation fee applies, to compensate the contractor for travel already undertaken. • After a service is completed: no refunds are issued. If a service was not performed as described, contact support@rv2uapp.com within 48 hours and we will investigate. Where a service was not delivered at all, we will refund it in full. === 6. Your Responsibilities To let a technician work safely and effectively, you agree to: • Provide accurate location information for your RV • Ensure your RV is accessible to a service vehicle at the scheduled time • Ensure your tanks, valves and connections are in safe, serviceable condition • Provide accurate information about your vehicle and the services you need • Be reachable by phone during the service window We may decline or discontinue service where a site or vehicle is unsafe, inaccessible, or misrepresented. A cancellation fee may apply where a technician has already travelled to you. === 7. Independent Contractor Status Service providers and their technicians are independent contractors, not employees or agents of RV2U Inc. RV2U Inc. is not liable for their acts or omissions. We do, however, want to know if something goes wrong — please report any issue to support. === 8. Tips and Ratings Tips are entirely voluntary and go in full to the technician who performed the service. Ratings and reviews you submit may be shown to the technician and to RV2U staff. Do not submit content that is unlawful, abusive, or that identifies third parties without their consent. === 9. Referral Codes and Promotions Referral codes and promotional discounts are offered at our discretion, have no cash value, and may not be sold, transferred, or combined unless we say otherwise. We may withdraw or modify a promotion at any time, and may withhold credit where we reasonably believe a code has been misused. === 10. Acceptable Use You agree not to misuse the Services, including by attempting to gain unauthorised access to any account or system, interfering with their operation, submitting false requests, or using them for any unlawful purpose. === 11. Limitation of Liability To the maximum extent permitted by law, RV2U Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of your use of the Services. Our total aggregate liability for any claim relating to the Services is limited to the amount you paid us in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law. === 12. Indemnification You agree to indemnify and hold harmless RV2U Inc. and its officers, directors and employees from any claim arising out of your use of the Services, your breach of these Terms, or your violation of any law or third-party right. === 13. Termination You may stop using the Services at any time and may delete your account as described in our Privacy Policy. We may suspend or terminate your access if you breach these Terms, or where required by law. If we terminate your account without cause while you hold a paid membership, we will refund the unused portion of that billing period. === 14. Changes to These Terms We may update these Terms from time to time. The revised version will be posted at this URL with a new effective date. Where changes are material, we will notify you by email or in-app notice before they take effect. Continued use after that constitutes acceptance. === 15. Governing Law These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute will be brought in the state or federal courts located in California, and you consent to their jurisdiction. === 16. Contact RV2U Inc. Email: support@rv2uapp.com
Privacy Policy
PRIVACY POLICY RV2U Inc. Effective August 17, 2026 ============================================================ === Introduction RV2U Inc. ("RV2U," "we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, use, and safeguard information about you when you access or use our mobile applications, website, and any associated services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue use of the Services. === Information We Collect -- Information you give us • Account information — your name, email address, phone number, and password. • Vehicle information — the make, model, and license plate of your RV, and any photo you choose to upload of it. • Service information — the location of your RV, the services you request, scheduling preferences, and any photographs you attach to a request. • Payment information — processed by our payment provider, Stripe. We never see or store your full card number. We retain only a Stripe customer reference and your subscription status. • Communications — messages you send to support, and ratings, tips or reviews you leave for a technician. -- Information collected automatically • Location data. With your permission, we collect the precise GPS location of your RV so a technician can find it. Out at the dunes there are no street addresses, so this is how service gets delivered to the right vehicle. We collect location only while you are using the app — never in the background, and never when the app is closed. • Device and technical information — IP address, browser type, operating system, app version, and device identifiers. • Push notification identifier. If you allow notifications, our provider OneSignal assigns your device an identifier so we can send you order updates. This identifier is tied to your RV2U account and is deleted when you sign out or delete your account. • Usage information — pages viewed and actions taken within the Services. -- Camera and photo library Our apps request access to your camera and photo library only so you can attach a photograph to a service request or a completed job record. We access nothing else in your library, and we do not scan, index, or upload any photo you have not explicitly selected. === How We Use Your Information • To provide, operate, and manage the Services • To dispatch technicians to your RV and let you track the status of a request • To process subscription payments and one-off charges through Stripe • To send you service notifications — a technician accepting your job, a proposed arrival time, completion, and billing issues • To provide customer support and respond to your enquiries • To improve the Services and diagnose technical problems • To comply with legal obligations and enforce our Terms === Who We Share It With We do not sell your personal information. We share it only as follows: Recipient | What they receive | Why | Service providers and their technicians | Your first name, phone number, RV location, and any photos you attached | So they can find your RV and perform the service | Stripe | Your name, email, and payment details | Payment and subscription processing | OneSignal | A device push identifier and your RV2U account reference | Delivering push notifications | Google Maps | Location coordinates | Displaying maps and resolving addresses | Mailgun | Your email address and message content | Sending transactional and support email | Legal authorities | As required | Where compelled by law or to protect rights and safety | === Data Retention We retain your account and service history for as long as your account is active, and afterwards only as long as needed for legal, accounting, tax, or dispute-resolution purposes. Photographs attached to a service request are retained with that request's record. Push notification identifiers are removed when you sign out or delete your account. === Your Choices and Rights • Location. You can turn location access off at any time in your device settings. The apps will still work — you will need to type an address or move the map pin manually instead. • Notifications. You can turn push notifications off at any time in your device settings. You will still see order updates inside the app. • Access and correction. You can view and update your profile and vehicle details in the app at any time. • Deletion. See below. -- Deleting your account To delete your RV2U account and associated personal data, email support@rv2uapp.com from the address on your account, or use Account → Close Your Account in the app. We will delete your account within 30 days. We may retain a minimal record of completed transactions where we are legally required to do so for tax and accounting purposes. If you have an active subscription, cancel it first or tell us in your request and we will cancel it for you. === California Privacy Rights If you are a California resident, you have the right to know what personal information we collect, to request its deletion, to request correction, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. To exercise any of these rights, contact support@rv2uapp.com. === Children's Privacy The Services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it. === Security We use industry-standard measures to protect your information, including encrypted connections (HTTPS) throughout, hashed passwords, and restricted internal access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. === Changes to This Policy We may update this Privacy Policy from time to time. We will post the revised version at this URL and update the effective date above. Material changes will be communicated to you by email or in-app notice. === Contact Us RV2U Inc. Email: support@rv2uapp.com
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